Refund Policy

Return and Exchange Policy

All products are not eligible for returns or exchange unless the product delivered has a quality or manufacturing defect. Please photograph the defect as soon as you open the packaging and report it to us within 24 hours of receiving the product.

How to Start a Return

To start a return, you can contact us at theoroori@gmail.com.

Products purchased during sale periods or discounted pricing are not eligible for returns or exchange. Accessories and jewellery are also not eligible for returns or exchange.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at theoroori@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately (within 24 hours) if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), custom products (special orders or personalized items), and personal care goods (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at theoroori@gmail.com.